Job Description
Job Description
Job Description
Benefits:
- Flexible schedule
- Competitive salary
- Opportunity for advancement
- Training & development
Work Hours:
Minimum 15 to 20 hours a week; 8:00 AM to 12:00 PM
Job Summary: The Temporary Administrative Assistant/Scheduler is responsible for overall office agency operations coordination activities and providers services in accordance with agency policies. The Scheduler/Receptionist is responsible for the scheduling of all clinicians as well as answering and redirecting incoming calls to the agency.
Reports To: CEO, CFO, Administrator, Supervisor of Clinical Services, Therapy Manager, and HHA Program Supervisor.
Qualifications: - Must have a high school diploma or equivalent, typing, clerical skills and be competent with computers/agency utilized software.
- Minimum of two years’ experience in the health care industry and one year experience in home healthcare (preferred)
- Possess an understanding of the issues related to the delivery of home health services and the ability to problem solve effectively.
- Possess a knowledge of Medicare guidelines governing home health agencies (preferred)
- The ability to communicate with a diverse population of individuals is required.
- Must have exceptional customer service skills and be able to communicate well with all incoming callers.
- Must be organized and detail oriented and possess effective communication skills both orally and in writing.
- Must be able to utilize communication channels established by agency: phone lines and TigerConnect.
- Proficiency/basic knowledge in software use such as Microsoft Word, PowerPoint and Excel.
- Must have exceptional customer service skills and be able to communicate well with referral sources, patients, family members and agency employees.
- Must possess a valid state driver’s license and automobile liability insurance.
Physical/ Environmental Demands: - Requires the ability to sit, stand, pivot, twist and change position frequently
- Requires the ability to lift, push, pull, and carry 20-50 lbs. frequently.
- Requires the ability to climb stairs, navigate all types of residences and access means.
- Requires the ability to utilize telephone, laptop computer and clinical equipment.
- Requires the ability to travel to/from Agency, client homes and other professional appointments on a frequent daily basis.
Duties: The Administrative Assistant/Scheduler responsibilities includes but are not limited to:
- Direct and coordinate referrals, patient information and verify insurance eligibility.
- Coordinate scheduling of client admissions within 48 hours of approved referral.
- Schedule employee visits in EVV system.
- Confirm visits in EVV
- Human Resource duties as assigned.
- Develop and maintain monthly employee in-service calendar and update department heads as to status of employee in-services.
- Triage phone calls.
- Report client complaints/concerns to Administrator/Assistant Administrator or designee.
- Scan documents into client medical records.
- Office Administrative Assistant duties such as answering phones a courteous , customer-friendly manner.
- Prepare patient assessment packets, including admission, re-certification, and post-hospitalization packets.
- Maintain office supplies.
- Process signed, unsigned order and 485s
- Maintain Order Tracking Report weekly.
- Date stamp all received documents
- Send the discharge/transfer summary/episode detail summary and case conference/ 60-day summary to the physician.
- Assist with ADP preparation.
- Support Billing team by verifying paper visits notes.
- Attend meetings
- Coordinates with the administrative team to complete audits to ensure Agency compliance with regulations.
- Adhere to and participate in the Agency’s mandatory HIPAA/Privacy Program and Employee Compliance Program.
- Read and adhere to all Agency Policies and Procedures and follow Employee’s Handbook guidelines.
- Follows established line of communication and authority.
- Participate in clerical on-call rotation.
Job Tags
Temporary work, Work at office, Flexible hours