Job Description

Job Description

Job Description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. 

Join a team that supports leading global brands and government clients through exceptional customer service and technical support. We’re looking for  Customer Service Agents who are passionate about solving problems, helping people, and delivering high-quality service across  inbound calls ,  help desk support , and  back-office operations .

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

• Respond to inbound and outbound customer inquiries with professionalism and empathy
• Identify customer needs and deliver clear, effective solutions
• Troubleshoot basic technical issues and guide users through processes
• Use internal systems to research and resolve service requests
• Document customer interactions and claims accurately
• Follow scripts, policies, and compliance protocols
• Escalate unresolved issues to the appropriate teams
• Stay informed through regular training and team updates
• Maintain reliable attendance and punctuality

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Age 18+ with a high school diploma or equivalent
• Excellent communication and organizational skills
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office (Word, Excel, Outlook) and Windows OS
• Dependable, punctual, and self-motivated
• Strong problem-solving and customer service mindset
• Ability to multitask and work independently in a fast-paced environment
• Team player with great interpersonal skills

Preferred (Not Required)

• 1+ year experience in customer service, tech support, sales, chat, or admin roles
• Experience in government or public sector environments

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